Influence on Employee Productivity and Job Satisfaction in the Dynamics of Human-AI Collaboration in Modern Work Environments Among Service Sector Organizations in Sri Lanka

This research examines the long-term implications of human-AI collaboration within service sector organizations in Sri Lanka. While previous studies highlight the immediate effects of AI on productivity and job satisfaction, this study addresses a critical gap by focusing on the Sri Lankan economy, where AI increasingly shapes organizational environments and drives innovation over time. The primary objectives are to explore the evolving dynamics of corporate culture, innovation climate, employee adaptability, and leadership strategies within organizations engaged in sustained human-AI collaboration. Using qualitative thematic analysis, the study provides a comprehensive understanding of the intricate relationship between humans and AI in the workplace, extending insights beyond immediate outcomes. By developing the temporal dimension, it delves into the complexities and challenges faced by organizations as they navigate prolonged interactions with AI technologies. This research significantly advances the knowledge area of human-AI collaboration, offering nuanced perspectives on the interplay of human and technological capabilities. Its findings are poised to inform organizational leaders, policymakers, and researchers about the strategic implications of integrating AI in service sector settings. By contributing to the discourse on the future of work, the study addresses the broader implications of AI in shaping sustainable and innovative workplaces.