SmartNGO: An Integrated Platform for Managing Volunteers and Events

Abstract—The design and implementation of a role-based NGO management system that tackles important operational issues such internal communication, event planning, and volunteer coordination are presented in this study. Strict role-based access control for administrators, members, and volunteers is part of the system’s secure, three-tier design, which was constructed with Node.js/Express and PostgreSQL. It provides real-time analytics, dynamic event management, automatic reporting, domain-based volunteer matching, and integrated notifications. Scalability, security, and usability are prioritized in the implementation, which achieves sub-200 ms API replies, effective parameterized database queries, and 100% role-restriction compliance. This system, which is customized to meet the specific requirements of humanitarian groups, fills the gap between general commercial tools and NGO requirements. Index Terms—NGO Management, Volunteer Coordination, Volunteer Management, Non-Profit System, Event Management, Cloud Database, Web-based Portal, Resource Allocation.