Examining industry 5.0 and supply chain performance: an empirical study for managing supply chain complexity

The implementation of Industry 5.0 into demand-driven supply chains is crucial for organisations to navigate the complexities of the global marketplace. The purpose of this work is to identify supply chain performance factors that will provide insights into measuring supply chain complexity after Industry 5.0 implementation. This work integrated the fuzzy Delphi method along with the WINGS method to determine the causal linkages between identified factors. The findings suggest that customer responsiveness, proactive risk and mitigation, and agility emerged as the most important factors. This work helps organisations implement Industry 5.0 into their supply chain strategies. In addition, this initiative focuses on organizational readiness, technology acceptance, and the development of a responsive culture in order to fully realize Industry 5.0’s promise for managing supply chain complexity. In an era of unprecedented challenges, the findings offer practitioners a road map for leveraging Industry 5.0 for strong and effective supply chain management.