Online Chatbot Based Ticketing System

Abstract - This research introduces a smart Museum Ticket Booking System powered by AI, aimed at simplifying the ticket reservation process and improving public access to cultural spaces. At the heart of the system is an intelligent chatbot that guides users through booking, ensuring a smooth and interactive experience. It also features secure payment handling that supports various payment methods, generates digital tickets with QR codes automatically, and offers a user-friendly, responsive web interface. Built using the Flask framework on the backend and SQLite for managing bookings, the system uses Bootstrap to provide a modern and adaptive frontend design. Its functionality is driven by a state-based chatbot flow, integrated with automated ticketing and secure transactions. Visitors can explore museum options, book tickets with the help of AI, and instantly receive digital passes—all through a clean and accessible platform. This project highlights how AI can be effectively applied to improve the usability and efficiency of traditional ticketing systems in the cultural sector. Keywords: AI chatbot, Museum ticketing, Flask backend, QR ticketing, Secure payment, Responsive UI, Digital heritage access