A SURVEY: INFORMATION SEARCH TIME OPTIMIZATION BASED ON RAG(RETRIEVAL AUGMENTATION GENERATION) CHATBOT.
Retrieval-Augmented Generation (RAG) based chatbots are not only useful for information retrieval through questionanswering but also for making complex decisions based on injected private data.we present a survey on how much search time can be saved when retrieving complex information within an organization called "X Systems"(a stealth mode company) by using a RAG-based chatbot compared to traditional search methods. We compare the information retrieval time using standard search techniques versus the RAG-based chatbot for the same queries. Our results conclude that RAG-based chatbots not only save time in information retrieval but also optimize the search process effectively. This survey was conducted with a sample of 105 employees across departments, average time spending on information retrieval per query was taken as metric. Comparison shows us, there are average 80-95% improvement on search when use RAG based chatbot than using standard search.
Authors
- Jinesh D. Patel (ORCID: https://orcid.org/0000-0001-6696-2155)
- Arun Malhotra (ORCID: https://orcid.org/0000-0001-6656-7841)
- Ajay Pande
- Prateek Caire
Publication Details
- Journal
- PARIPEX INDIAN JOURNAL OF RESEARCH
- Published
- 2025-04-15
- DOI
- https://doi.org/10.36106/paripex/5005979
- Citations
- 1
- Primary Topic
- AI in Service Interactions
- Type
- article
- Field-Weighted Citation Impact
- 2.48