Digitalization Of Survey And Mapping Service Processes Through The Development Of A Web-Based System

PT. Cakrawala Pilar Nusantara is a private company engaged in survey and mapping consultancy services. Several challenges have been identified in its business processes, one of which is that service delivery for collaboration is still conducted manually. This study adopts a Design Science Research (DSR) approach, focusing on the development of an artifact in the form of a web-based service system for PT. Cakrawala Pilar Nusantara, in accordance with the objectives of the research. The DSR methodology consists of the following stages: Problem Identification and Research Motivation, Definition of Solution Objectives, Design and Development of the Artifact, Demonstration, Evaluation, and Communication. Data collection was carried out through observation and interviews with relevant parties. System design visualization was conducted using UML, represented by use case diagrams and activity diagrams. The programming language used is PHP, implementing the CodeIgniter framework. System testing was performed using the black-box testing method.The result of this research is a web-based information system that facilitates data entry, quotation submissions, reporting, and improves service processes by transforming manual record-keeping into a computerized system. The presence of this information system provides greater convenience for the company in managing its operational activities.