Efficient patient care in the digital age: impact of online appointment scheduling in a medical practice and a university hospital on the “no-show”-rate
OAS improves flexibility and resource use in the practice. In the hospital, SMS reminders mostly reduce no-shows, prompting development of a comprehensive reminder model.
Authors
- Michael Reich (ORCID: https://orcid.org/0000-0002-9813-8483)
- Charlotte Lüchtenberg
- Thomas Reinhard (ORCID: https://orcid.org/0000-0002-4937-6936)
- Daniel Boehringer (ORCID: https://orcid.org/0000-0002-6666-8447)
- Jens Jordan
- Paola Kammrath Betancor (ORCID: https://orcid.org/0000-0001-7654-6032)
- Manuel Christoph Ketterer (ORCID: https://orcid.org/0009-0009-8410-4707)
- Marcus Lambeck
Institutions
- University of Freiburg (DE)
- University Medical Center Freiburg (DE)
Publication Details
- Journal
- Frontiers in Digital Health
- Published
- 2025-05-02
- DOI
- https://doi.org/10.3389/fdgth.2025.1567397
- Citations
- 3
- Primary Topic
- Healthcare Operations and Scheduling Optimization
- Type
- article
- Field-Weighted Citation Impact
- 7.55
Funders
- Albert-Ludwigs-Universität Freiburg