SORMS: Steffi’s Online Reservation Management System

Steffi’s Garden Resort faced operational inefficiencies with its manual reservation system, prompting the development of SORMS, a web-based solution integrating real-time booking and digital payments. Using Agile Scrum methodology, researchers engaged 50 participants (18 IT professionals, 32 end-users) to iteratively design and evaluate the system. Results showed excellent performance (ISO 25010: 4.68; TAM: 4.83), with 94% fewer booking errors and 80% faster processing versus manual methods. While the system achieved high usability (ease-of-use: 4.77/5), compatibility improvements (current: 4.18) were identified for future iterations. The study demonstrates how tailored digital solutions can transform small-scale hospitality operations, with recommendations emphasizing: Enhanced third-party integration, Staff training protocols, and AI-driven feature expansion.