The Perception of Waiting Times on Patient Satisfaction and Patient Care: A Cross-Sectional Study at a Tertiary Health Care Institution in Kenya

Specific days and times of visits to the ER were associated with prolonged waiting times. To reduce waiting times and improve access to healthcare services, facilities should consider increasing the number of healthcare providers during these peak hours to ensure timely and quality consultations. Identifying bottlenecks and gridlocks within healthcare facilities is crucial to developing an efficient blueprint that aims to improve waiting times, leading to improved patient satisfaction and care.