Improving Patient Experience With Provider Communication
In-service communication training (≥5.5 h) or shadow (re-)coaching by trained peers can improve patients' experience with provider-patient communication. To implement such interventions, organizations need to identify and train trainers/coaches, intentionally support the program, monitor effectiveness, and add boosters as needed. Brief communication etiquette training or simple reminders did not improve the patients' experiences with provider-patient communication.
Authors
- Dongwook Lee (ORCID: https://orcid.org/0000-0002-5950-4372)
- Neil Jordan (ORCID: https://orcid.org/0000-0001-8467-822X)
- Tiago S. Jesus (ORCID: https://orcid.org/0000-0003-1300-6308)
- Brocha Z. Stern (ORCID: https://orcid.org/0000-0001-6604-7096)
- Jan Struhar
- Manrui Zhang (ORCID: https://orcid.org/0000-0001-8471-8578)
- Allen W. Heinemann (ORCID: https://orcid.org/0000-0003-2782-7326)
- Anne Deutsch (ORCID: https://orcid.org/0000-0003-2290-7757)
Institutions
- Northwestern University (US)
- Shirley Ryan AbilityLab (US)
- RTI International (US)
- Edward Hines, Jr. VA Hospital (US)
- The Ohio State University (US)
- Icahn School of Medicine at Mount Sinai (US)
Publication Details
- Journal
- Medical Care
- Published
- 2025-04-29
- DOI
- https://doi.org/10.1097/mlr.0000000000002158
- Primary Topic
- Patient Satisfaction in Healthcare
- Type
- article
- Field-Weighted Citation Impact
- 0.00