Enhancing medication literacy through a telepharmacy call center in Israel: consultation overview and patient satisfaction
This study highlights the value and feasibility of operating a national telepharmacy call center in Israel, addressing the diverse pharmaceutical needs of the public, particularly the elderly population. The high satisfaction levels among callers underscore the potential for such initiatives to enhance access to comprehensive pharmaceutical consultation and improve medication management.
Authors
- Rana Cohen
- Merav Ben Natan (ORCID: https://orcid.org/0000-0003-0870-2667)
- Eyal Schwartzberg (ORCID: https://orcid.org/0000-0002-8588-7223)
- Ran Nissan (ORCID: https://orcid.org/0000-0001-6757-8630)
- Maria Hurgin
- Hen Popilski
- Khaleel Zahalka
Institutions
- Ben-Gurion University of the Negev (IL)
- Hebrew University of Jerusalem (IL)
- Hillel Yaffe Medical Center (IL)
- Netivei Israel (Israel) (IL)
- Ernst & Young (Israel) (IL)
Publication Details
- Journal
- Israel Journal of Health Policy Research
- Published
- 2025-05-01
- DOI
- https://doi.org/10.1186/s13584-025-00686-4
- Primary Topic
- Pharmaceutical Practices and Patient Outcomes
- Type
- article
- Field-Weighted Citation Impact
- 0.00