The Effect of Age Cues From <scp>AI</scp> Product Users on Consumer Perceptions of Product Innovation and the Downstream Consequences

ABSTRACT This article is valuable to academia for its thorough examination of how age‐related consumer perceptions affect the marketing of AI products. It addresses a significant gap in the literature by revealing that AI products aimed at older users are perceived as more innovative. This insight can transform marketing strategies for various demographic segments. The five studies provide strong evidence, improving the reliability of the findings. They enhance understanding of how factors influence consumer evaluations of AI products and offer valuable insights for marketers. It demonstrates that age cues positively influence consumers' perceptions of product innovation and their ad click behavior. This effect is driven by the underlying mechanisms of perceived cognitive discomfort and inferred firm competence. This study aids scholars and practitioners in aligning product presentation with consumer expectations across age groups. It enhances consumer behavior research by examining the links between aging, technology perceptions, and marketing effectiveness while promoting further exploration of demographic impacts on decision‐making in a digital environment.

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Publication Details

Journal
Journal of Consumer Behaviour
Published
2025-05-01
DOI
https://doi.org/10.1002/cb.2504
Primary Topic
Technology Use by Older Adults
Type
article
Field-Weighted Citation Impact
0.00

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article

The Effect of Age Cues From AI Product Users on Consumer Perceptions of Product Innovation and the Downstream Consequences

Manrong Wang, Wumei Liu, Zhichao Gong, Yan Yan
Journal of Consumer Behaviour
Technology Use by Older Adults
article

The Effect of Age Cues From AI Product Users on Consumer Perceptions of Product Innovation and the Downstream Consequences

Manrong Wang, Wumei Liu, Zhichao Gong, Yan Yan
article en

Abstract

ABSTRACT This article is valuable to academia for its thorough examination of how age‐related consumer perceptions affect the marketing of AI products. It addresses a significant gap in the literature by revealing that AI products aimed at older users are perceived as more innovative. This insight can transform marketing strategies for various demographic segments. The five studies provide strong evidence, improving the reliability of the findings. They enhance understanding of how factors influence consumer evaluations of AI products and offer valuable insights for marketers. It demonstrates that age cues positively influence consumers' perceptions of product innovation and their ad click behavior. This effect is driven by the underlying mechanisms of perceived cognitive discomfort and inferred firm competence. This study aids scholars and practitioners in aligning product presentation with consumer expectations across age groups. It enhances consumer behavior research by examining the links between aging, technology perceptions, and marketing effectiveness while promoting further exploration of demographic impacts on decision‐making in a digital environment.

Journal of Consumer BehaviourVol. 24(4)
Xi'an Technological University (CN), Lanzhou University (CN)
National Natural Science Foundation of China
Industry, innovation and infrastructure
Openalex Percentile: Top 85%
Technology Use by Older Adults
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The Effect of Age Cues From <scp>AI</scp> Product Users on Consumer Perceptions of Product Innovation and the Downstream Consequences — Manrong Wang, Wumei Liu, et al. · Journal of Consumer Behaviour (2025) | TGRS Research Map | TGRS