Effects of Human Resource Factors on Time Management in the Public Pension Industry: A Case Study of the National Pension Scheme Authority (NAPSA)

The public pension industry is a bound time bound industry that exists to pay out timely benefit payments. This study was purposed to examine the effects of human resource factors on time management at the national pension scheme authority (NAPSA) so that there is timeliness and efficiency in the provision of services to the public. Pragmatism philosophy was used to guide the mixed methods particularly the explanation sequential method. Questionnaires and In-depth interviews were used to collect data from the sample of 212 derived based on Yamane formula. The Quantitative data analysis used Multi regression analysis whereas Qualitative data was analysed using thematic analysis. Limitations were identified. The first objective was in line with hypothesis H1 (β = 1.157, t = 5.182, p < 0.001) which established a positive correlation and was accepted. Second objective was in line with hypothesis H2(β = -0.810, t = -4.834, p < 0.001) showed a positive correlation and was accepted. The third objective was in line with hypothesis H3 (β = 0.454, t = 1,812, p > 0.050 (0.072)) showed a negative correlation and was not accepted. In the first objective the variable extent agreeable to mechanisms to account for one time at work showed a high statistic of 22.5% neutral. These statistics were a strong indicator that accountability of ones at work was not fully in place in various units. The second objective noted that the prevalence of Hr factors scored 54% agreement and the variable how well time management was understood showed 56% agreement. The last objective, which was based on strategies to enhance time management showed that discipline was at 55.5% agreeableness followed by target setting at 54% agreeableness. Implications brought about by the study through the theories used concluded that management had to pay more attention to several human resource factors as failure would lead to time management problems. Further research can be based on how time management has impacted the legal framework of the public pension organization.