Role conflict, satisfaction, and performance in administrative staff at public universities: The role of optimism and sex differences

It is concluded that role conflict negatively affects the perception of one's own performance among administrative employees. However, while in the men group this relationship is mediated by job satisfaction and moderated by optimism, in women, role conflict directly affects performance. This difference may be due to distinct coping strategies and emotional responses to work demands between men and women, which influence how job satisfaction impacts perceived performance. These findings suggest that interventions aimed at increasing optimism and other personal resources may be particularly effective in mitigating the negative effects of role conflict, especially in men. Nonetheless, in the case of women, it is important to further investigate other potential individual factors that may moderate role conflict, as well as implement strategies that directly reduce stress sources in the workplace.