Towards People-Centered Justice: The Conflict Resolution Routes of People Facing Legal Problems

Abstract This article investigates the conflict resolution strategies used by individuals facing legal problems in British Columbia through the lens of a people-centered approach to justice. Utilizing qualitative interviews, the research examines how people navigate civil, administrative, and family law issues, focusing on the pathways chosen and the factors influencing their decisions. The findings reveal significant barriers to accessing justice, including the complexity of legal information, the psychological impact of unresolved issues, and the varying levels of legal support. By capturing personal experiences, this research offers insights into the effectiveness of current legal assistance models and underscores the need for more accessible and supportive justice systems. The study contributes to the broader discourse on access to justice, highlighting the importance of understanding legal problem-solving behaviors from the perspective of those directly affected.