PENGUJIAN ANTARMUKA DAN PENGALAMAN PENGGUNA WEBSITE SATUAN PENGAWAS INTERNAL POLITEKNIK NEGERI BALI

Website development for internal quality control units in higher education has become increasingly important in supporting transparency and accountability. This study focuses on usability testing of the official website of the Internal Supervisory Unit (Satuan Pengawas Internal/SPI) of Politeknik Negeri Bali, which was developed using the Laravel framework. The main objective of this research is to evaluate the website’s functionality and user interface based on user experience from three main stakeholder groups: lecturers, administrative staff, and students. A total of 15 participants were selected through purposive sampling and engaged in direct observation using structured task scenarios. Data were analyzed using a thematic qualitative approach to identify patterns of user behavior, difficulties, and feedback. The results show that users generally found the interface clear and easy to navigate, although some improvements were suggested in terms of layout consistency and icon clarity. The findings also highlight the importance of participatory design in educational IT systems. This research contributes practical insights for improving campus-based web platforms and emphasizes the relevance of user-centered design in public sector digital transformation.