Patient satisfaction with the quality of nursing care in critical care units and medical wards in West Bank Hospitals, Palestine: A cross-sectional study

Moderate patient satisfaction highlights the need for targeted interventions to enhance nurse-patient communication and family involvement, particularly for younger and frequently hospitalized patients. Hospitals should implement specialized training programs to improve communication and patient engagement. Policy interventions should focus on strengthening patient-centered nursing care in both governmental and non-governmental hospitals in the West Bank.