Ameliorating University Students’ Performance (Citizenship Behavior) Model Based on Big-Five Personality and Psychological Capital (PsyCap), Mediated by Students’ Attitude Toward Dunning-Kruger Effect

This research was aimed at finding information on whether students’ performance (CB) is directly or indirectly affected by their personality and PsyCap mediated by their attitude toward the Dunning-Kruger Effect (D-KE). A survey method was used by selecting randomly 305 university students, in Indonesia. Instruments were developed to measure students’ CB (.667), personality (.846), PsyCap (.846), and attitude (.851), Data were analyzed by path analysis. The research results revealed that it was found students’ personality and PsyCap directly and significantly affected students’ CB, however, both of those exogenous factors were found to negatively affect students’ attitudes toward D-KE. The latter was expected logically since most students might perceive that they do not like their lecturers/professors infected by that cognitive bias phenomenon. Moreover, this attitude did not significantly affect students’ CB. Considering those findings, it could be concluded that students’ performance might be able to be maintained by developing campus policies that focus on students’ personalities and strengthen their PsyCap, especially during the post-covid pandemic and freedom for learning programs, including some efforts to avoid or at least minimize the influence of Dunning-Kruger Effect.