Lecturers’ Perceptions of the Quality Assurance System for General English Teaching Programs in Vietnamese Higher Education

Understanding lecturers’ perceptions of Quality Assurance (QA) is vital for improving English language programs. Despite growing attention to QA in higher education, limited research explores how lecturers view its implementation. This study addresses that gap by examining QA practices in General English Teaching programs at two universities in Ho Chi Minh City, Vietnam (HEI1 and HEI2). Using an explanatory mixed-methods approach, data were collected through questionnaires, interviews, and document analysis. Findings showed that lecturers from both institutions acknowledged QA efforts in curriculum design, teaching, assessment, staff development, and facilities. However, HEI2 consistently scored higher across most criteria. Qualitative insights highlighted HEI2’s strengths in placement testing, workload design, staff training, and technology use. The study suggests HEI1 could benefit from benchmarking these practices. By involving lecturers, the research contributes to understanding QA implementation and offers practical recommendations for enhancing English programs in Vietnamese higher education.