Trust in AI is dynamically updated based on users' expectations

Human reliance on artificial intelligence (AI) advice in decision-making varies, with both over- and under-reliance observed. Timing of AI advice has been proposed to address these biases. Additionally, trust in the AI also influences reliance. In a deepfake detection task, we investigated how AI advice affects human performance and decision-making. Using a large online participant pool, we compared task performance when AI advice was provided either concurrently with decisions or after an initial evaluation. We found that while AI advice improved deepfake detection, the timing of advice did not affect performance. Instead, we revealed, using computational modelling, that trust in the AI dynamically influenced participants' willingness to agree with its advice, based on expectations of its ability. These findings highlight the importance of developing appropriate trust in AI-powered decision support systems for effective human-AI collaboration, with applications in designing and testing decision-support tools for perceptual tasks.

Authors

Institutions

Publication Details

Published
2025-04-25
DOI
https://doi.org/10.1145/3706599.3719870
Citations
1
Primary Topic
Explainable Artificial Intelligence (XAI)
Type
article
Field-Weighted Citation Impact
2.48
Controls
|||
ALL TIME
JAN
FEB
MAR
APR
MAY
JUN
JUL
AUG
SEP
OCT
article

Trust in AI is dynamically updated based on users' expectations

Jessica Irons, Andreas Duenser, Patrick S. Cooper, Huw Jarvis et al.
1 citations
Explainable Artificial Intelligence (XAI)
2.48
article

Trust in AI is dynamically updated based on users' expectations

Jessica Irons, Andreas Duenser, Patrick S. Cooper, Huw Jarvis, Melanie J. McGrath, Alyssa Lim
article en
1 citations

Abstract

Human reliance on artificial intelligence (AI) advice in decision-making varies, with both over- and under-reliance observed. Timing of AI advice has been proposed to address these biases. Additionally, trust in the AI also influences reliance. In a deepfake detection task, we investigated how AI advice affects human performance and decision-making. Using a large online participant pool, we compared task performance when AI advice was provided either concurrently with decisions or after an initial evaluation. We found that while AI advice improved deepfake detection, the timing of advice did not affect performance. Instead, we revealed, using computational modelling, that trust in the AI dynamically influenced participants' willingness to agree with its advice, based on expectations of its ability. These findings highlight the importance of developing appropriate trust in AI-powered decision support systems for effective human-AI collaboration, with applications in designing and testing decision-support tools for perceptual tasks.

Commonwealth Scientific and Industrial Research Organisation (AU), Data61 (AU), Monash University (AU)
Openalex Percentile: Top 11%
Explainable Artificial Intelligence (XAI)
2.48
AI Navigator

Ask Laika to Summarize, Analyze, and Connect papers live on the map.

Summarize Papers & Methodologies

Extract key findings, datasets, and comparative methods across publications.

Benchmark Rankings & Visual Analytics

Rank top research institutions, authors, funders, topics, and journals by Field-Weighted Citation Impact (FWCI) and paper volume with instant charts.

Connect Distant Disciplines

Bridge topological clusters on the map to find hidden collaborative intersections.

Trust in AI is dynamically updated based on users' expectations — Jessica Irons, Andreas Duenser, et al. · (2025) | TGRS Research Map | TGRS