Legal Regulation of Harassment over Food Delivery Reviews

This study uses literature and logical analysis to explore the legal regulation of the harassment of poor reviews of takeaways. The study finds that the right to bad reviews has the attributes of both supervisory rights and personality rights, and its protection is of great value to the market order, personality dignity and platform governance, but faces the dilemmas of ambiguous legal characterisation, unclear platform responsibilities and difficulties in defending rights, which are manifested in the problems of cross-criminal and civil identification, inconsistent application of laws and imbalance of evidence. In this regard, we propose a “legislation-platform-rights protection” trinity programme: refining the legal qualitative standards, perfecting the platform responsibility system, and innovating the evidence and rights protection mechanism, which will provide a reference for consumer protection and platform governance in the digital economy.