Election Reporting System for Credible Results: Ghana's Experience

Elections are fundamental to a country's democracy, and the credibility of election results is crucial for maintaining public trust. Despite extensive research on electoral credibility, limited knowledge remains on how election results reporting systems contribute, especially in African contexts. This study addresses this knowledge gap by applying sociotechnical and information systems success theories through a qualitative case study of Ghana's experience. The study's findings show that though Ghana's election results reporting system is predominantly manual, it incorporates multiple safeguards that assure transparency, integrity, and information quality. However, the reporting system is prone to errors and delays, highlighting the need for improvements. The study's findings have implications for research, policy, and practice.