A Study on the Innovative Resistance and Use Intention of Legal App Users

The purpose of this study is to explore and identify the factors of innovation resistance of legal app users and to find an effective way to spread legal app services.To this end, an online survey was conducted on the general public with experience in using legal apps, and the collected data were analyzed using SPSS 27.0 and Amos 23.0 programs.As a result of the research analysis, it was found that barriers to use, value barriers, and traditional barriers had a positive (+) effect on innovation resistance, suggesting that the conflict with existing values or habits is a major resistance factor in the process of users integrating technology into their lives.However, it was found that risk barriers and psychological distance did not have a significant effect on innovation resistance.In addition, it was confirmed that the higher the level of innovation resistance, the lower the intention to use the legal app.This study emphasizes the importance of user-centered service design in the digital transformation process of the legal service field, and these measures are required to increase user acceptance and overcome innovation resistance to facilitate digitalization of legal services.