The status and challenges of online consultation service in internet hospitals operated by physical hospitals in China: a large-scale pooled analysis of multicenter data
Even with the increased momentum, the online consultation service still faces many challenges mainly including the relative absence of elderly patients with chronic diseases, personnel qualification issues, the imbalance of service supply and demand, the unfitness of order contents with official regulations, and the insufficient quality control of response rate and timeliness. Comprehensive measures should be carried out to promote the effectiveness of online consultation for better disease prevention and control.
Authors
- Zhefeng Cai
- Yingbin Zheng (ORCID: https://orcid.org/0000-0002-5590-9292)
- Yiwei Yan (ORCID: https://orcid.org/0000-0002-1702-9139)
- Hongli Liu (ORCID: https://orcid.org/0000-0002-5263-8108)
- Ming Yang (ORCID: https://orcid.org/0000-0002-1715-3850)
- Xu Zhong (ORCID: https://orcid.org/0000-0002-0619-8949)
- Kai Gong
- Zhengwei Liu (ORCID: https://orcid.org/0000-0002-5139-659X)
- Ran Jing (ORCID: https://orcid.org/0000-0002-3037-8982)
Institutions
- Zhengzhou University (CN)
- First Affiliated Hospital of Xiamen University (CN)
- Xiamen Tobacco Industry (China) (CN)
Publication Details
- Journal
- BMC Health Services Research
- Published
- 2025-04-27
- DOI
- https://doi.org/10.1186/s12913-025-12787-6
- Citations
- 5
- Primary Topic
- Telemedicine and Telehealth Implementation
- Type
- article
- Field-Weighted Citation Impact
- 9.39
Funders
- Xiamen Municipal Bureau of Science and Technology