A Study on Post Implementation of Fintech: Challenges and Opportunities

Exploring the prospects of financial technology (FinTech) to raise financial inclusion and sustainable performance of fintech institutions is the objective of this research. This study focuses on explaining the reasons people utilize FinTech and its impact on their adaptability to financial services, including the influence of digital financial literacy and FinTech usage. This study employed partial least squares - (structural equation modelling) (PLS-SEM) to evaluate the research framework, using data gathered of 200 banking users in Pakistan. The results showed that Fintech Usage is driving the financial inclusion and positive impact on Sustainable performance in financial institutions. While Digital Financial Literacy is high among respondents, it does not translate into significant improvements in efficiency or growth of financial inclusion unless Fintech solutions are practical and accessible in promoting the utilization of FinTech services by scaling performance sustainability objectives through the utilization of advanced technology and user-friendly digital applications. This study illustrates that FinTech enhances financial inclusion, facilitating access to formal financial services for individuals. The study also emphasizes the role of financial institutions in enhancing these effects, suggesting the need for awareness campaign and to make more investment in scaling up digitization and digital literacy, especially knowledge management, for ensuring sustainable performance. This research will enhance theoretical model and provide practical guidance to FinTech firms and policymakers to promote inclusivity in financial services.