Evaluation of Labor Management in Laundry Business Operations in Sukabumi Sub-District, Bandar Lampung City

Objective – Labor management is a key element in the success of laundry business operations, especially in urban areas such as Sukabumi District, Bandar Lampung, which face high levels of competition. This study aims to evaluate labor management in laundry business operations, identify constraints faced, and provide recommendations to improve the effectiveness of labor management.Design/Methodology/Approach – The research method used was descriptive qualitative with a case study approach, involving four laundry businesses as research objects. Data were collected through observation, in-depth interviews and document analysis.Findings – The results showed that although each laundry business has implemented standard operating procedures (SOPs) to regulate workflow, challenges such as high employee turnover rates, lack of technical training, and low work motivation still occur frequently. Other constraints include labor instability due to high absenteeism, ineffective conflict management, and limited facilities and equipment that support operations.Implications – In this study, Standard Operating Procedures cannot improve the welfare of laundry employees in Sukabumi, where there is no motivation that can be accepted by employees so that it has an impact on the employee turnover rate. Work motivation and operational support need to be considered for laundry businesses in Sukabumi.