An Overview of Total Quality Management Tools and Techniques on Construction Projects

Abstract: The role of construction quality and continuous improvement is vital in the development of construction industry of growing nations. Construction quality and regular improvement is linked with the adoption of quality management systems in construction companies. This paper shows the importance of TQM (Total Quality Management) and presents the benefits of TQM gained by construction organizations in worldwide construction sector. It examines the current practices and process of execution of TQM in construction sector of India. The study also identifies the barriers in adoption of TQM and advantages of implementing TQM in construction sector of India. And will also provide a simple framework for small and medium scale firms to implement TQM. In the end, the paper presents some suggestions and steps for the implementation of TQM in construction companies of India. The findings and recommendations of the study are not only beneficial for the construction sector of India but also these will be helpful to other developing countries having similar scenarios.