Enhancing customer satisfaction and customer loyalty by means of mobile service: the case of fitness club
Inderscience is a global company, a dynamic leading independent journal publisher disseminates the latest research across the broad fields of science, engineering and technology; management, public and business administration; environment, ecological economics and sustainable development; computing, ICT and internet/web services, and related areas.
Authors
- Chien Chung Teng
- Dongbo Xu (ORCID: https://orcid.org/0000-0003-2822-042X)
- Huan Chang (ORCID: https://orcid.org/0000-0002-8241-8763)
- Colin C.J. Cheng (ORCID: https://orcid.org/0009-0007-9432-8961)
Publication Details
- Journal
- International Journal of Mobile Communications
- Published
- 2025-04-26
- DOI
- https://doi.org/10.1504/ijmc.2026.10070818
- Primary Topic
- Customer Service Quality and Loyalty
- Type
- article
- Field-Weighted Citation Impact
- 0.00