The perspectives of peer practitioners and psychologists on the effectiveness of a trauma support programme for healthcare workers

Purpose This study explores the implementation of a staff trauma support pathway (TSP) within a large acute hospital in England. The TSP is a peer-based initiative designed to support healthcare workers following potentially traumatic events (PTEs). We aimed to understand how the pathway supports individuals and contributes to a supportive organisational culture while examining its perceived benefits and challenges. Design/methodology/approach We carried out semi-structured interviews with five peer practitioners and four psychologists involved in the TSP. The interviews focused on their experiences of training, delivering support and the pathway’s impact. Thematic analysis was used to identify key insights. Findings The TSP helps healthcare staff by normalising their emotional reactions to trauma, offering a space to reflect and improving awareness of mental health resources within the organisation. It also fosters a more compassionate workplace culture by reducing stigma and encouraging help-seeking behaviours. Peer practitioners reported professional growth and enhanced confidence, while psychologists noted a more efficient use of resources. However, participants highlighted challenges, including managing the pathway alongside existing responsibilities, the pressure to not let others down and ensuring equitable access for staff. Originality/value This study adds to the growing evidence on peer-led trauma support systems in healthcare, shedding light on their dual benefits for individuals and organisations. By emphasising early intervention and shared understanding, the findings offer practical insights into sustaining and scaling such initiatives in high-pressure environments with ramifications for intervention development in other sectors as well.