The Impact of Excellent Administrative Services on Student Satisfaction at State Islamic Senior High Schools

This study aims to analyze the impact of excellent administrative services on student satisfaction at MAN 1 Pekanbaru. Using a quantitative approach with simple linear regression analysis, the study found that excellent administrative services contributed 74.1% to student satisfaction, as indicated by a coefficient of determination (R Square) of 0.741. The correlation test revealed a very strong and significant relationship between excellent administrative services and student satisfaction, with a correlation coefficient of 0.861 and a significance level of 0.000 (Sig. 2-tailed). These findings underscore the critical role of excellent services in improving student satisfaction, which also serves as an indicator of educational quality. Therefore, it is recommended that schools conduct regular monitoring and evaluation of their services to ensure sustained student satisfaction and continuous improvement in service quality.  

Authors

Publication Details

Journal
Journal of Islamic Education Students (JIES)
Published
2024-11-30
DOI
https://doi.org/10.31958/jies.v4i2.13028
Primary Topic
School Leadership and Teacher Performance
Type
article
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article

The Impact of Excellent Administrative Services on Student Satisfaction at State Islamic Senior High Schools

Rini Setyaningsih, Irawati Irawati, Sheila Amara Putri
Journal of Islamic Education Students (JIES)
School Leadership and Teacher Performance
article

The Impact of Excellent Administrative Services on Student Satisfaction at State Islamic Senior High Schools

Rini Setyaningsih, Irawati Irawati, Sheila Amara Putri
article en

Abstract

This study aims to analyze the impact of excellent administrative services on student satisfaction at MAN 1 Pekanbaru. Using a quantitative approach with simple linear regression analysis, the study found that excellent administrative services contributed 74.1% to student satisfaction, as indicated by a coefficient of determination (R Square) of 0.741. The correlation test revealed a very strong and significant relationship between excellent administrative services and student satisfaction, with a correlation coefficient of 0.861 and a significance level of 0.000 (Sig. 2-tailed). These findings underscore the critical role of excellent services in improving student satisfaction, which also serves as an indicator of educational quality. Therefore, it is recommended that schools conduct regular monitoring and evaluation of their services to ensure sustained student satisfaction and continuous improvement in service quality.  

Journal of Islamic Education Students (JIES)Vol. 4(2)
Openalex Percentile: Top 58%
School Leadership and Teacher Performance
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The Impact of Excellent Administrative Services on Student Satisfaction at State Islamic Senior High Schools — Rini Setyaningsih, Irawati Irawati, et al. · Journal of Islamic Education Students (JIES) (2024) | TGRS Research Map | TGRS