Assessment of Commuters’ Satisfaction with the Management Services in Selected Motor Parks in Ibadan, Nigeria

The responsibility of the managers of any public space is to provide and sustain high quality of service to the satisfaction of users. This study examines the commuters’ level of satisfaction with the management services in public motor parks in Ibadan and the services considered are bus services, provision and maintenance of infrastructural facilities, information/inquiry services, security services and control of commercial areas within the motor parks. The study adopted a survey design, based on questionnaire administration. A multi-stage sampling technique was used to select ten motor parks based on their prominence, and the Checkmarket online sample size calculator was used to determine the sample sizes. Data were analyzed using descriptive statistics and the Relative Satisfaction Index (RSI). Findings revealed that commuters were grossly dissatisfied with all the services, indicating that managers of these motor parks were not efficient in carrying out their management responsibility of providing these essential services in the motor parks. The paper recommends a total overhaul of facilities in the motor parks; transfer of ownership of motor parks to Local Governments; formulation of a well-articulated management policy with adequate participation of all stakeholders; engagement of professionals in motor park management; improved collaborations of motor park managers and security agencies; and reorganization of commercial areas in the motor parks.