Stay at Home! Workers’ performance during the COVID-19 pandemic

The COVID-19 pandemic has made telecommuting an imperative measure, and countless companies have adopted it urgently, without planning. This research aims to identify, from the perception of the employees of the Brazilian agency Serpro, the factors that impacted telework performance during the COVID-19 pandemic. A quali-quantitative study was carried out, using an online questionnaire and data systematization through factor and cluster analysis and semi-structured interviews interpreted through the content analysis technique. The results showed that telecommuting may not be beneficial in some contexts and even reduce employee performance, depending on the work environment at home and the nature of the task performed. The findings showed several factors that affect performance in telework, collaborating for future evaluations about the applicability and effectiveness of this regime at Serpro and other companies.