Dynamic Capabilities for Transforming Governance in Open and Distance Learning University in Indonesia: Lesson from SALUT DGCN

This study examines the transformation of governance in open and distance learning universities in Indonesia, focusing on the role of dynamic capabilities. The research highlights the experience of Universitas Terbuka (UT) and its learning center, SALUT (Sentra Layanan Universitas Terbuka), in utilizing dynamic capabilities to enhance the quality of education and services. The study adopts a qualitative approach with a single case study design, focusing on SALUT DGCN as one of the pioneering SALUTs of UT. SALUT DGCN's experience provides valuable insights into the practical application of dynamic capabilities in open and distance learning. Data collection involved in-depth interviews with key stakeholders, including SALUT DGCN managers and staff, as well as observations of SALUT DGCN's operational activities. The study also draws on secondary data from policy documents, official reports, and relevant publications to comprehensively understand the research context. Findings indicate that dynamic capabilities, including thinking ahead, thinking again, and thinking across, are crucial for UT and SALUT DGCN to adapt to the changing landscape of higher education. This research offers valuable insights into the successful implementation of dynamic governance in open and distance learning, providing practical recommendations for optimizing university governance.