REGARDING THE QUALITY OF LEGAL SERVICES

The Civil Code of Ukraine establishes general provisions on services, but does not specify the concept and characteristics of this type of civil rights object. Therefore, when legal services are provided to both individuals and legal entities, controversial issues arise regarding the quality of this type of service. This article deals with issues related to determining the quality criteria for legal services. Product quality is a set of product properties that determine the degree of suitability for its intended use. It is the degree of perfection that a product, service or other output product of a business process possesses. According to the definition of total quality management, quality is compliance with customer requirements. A clear understanding of how to determine the quality of the legal service provided will allow to correctly define the set of duties of the service provider (attorney), and as a result, to have a proper understanding of the proper performance of these duties. Having analyzed the theoretical framework and current legislation of Ukraine, it can be concluded that despite the diversity of the concept of “legal service”, there is no clear and unified approach to its definition. Legal services are characterized by a number of specific features, each of which has a significant impact on both the quality of this type of service and its evaluation. The author examines the issues related to how a client (consumer of legal services) understands the quality of a service, and how an attorney (performer) assesses the quality of this type of service. The author has established that the quality of legal services is not identical to the absence of complaints from the client. This is the main problem of determining the quality of legal services by the client and the contractor. The article also discusses the main components of the quality of legal services. Due to the absence of a legal definition of the concept of “quality of legal services”, this category can currently be considered through the understanding of the conscientious performance of duties assumed by a lawyer. It can be confidently stated that it is necessary to define the standards of legal services, since their absence affects the client’s (customer’s, recipient’s) awareness of the quality of services provided. The article attempts to define the main criteria for the quality of legal services.