The accessibility of general practice websites assessed by patients: a cross-sectional study

Most respondents found the website accessible, readable and well-organized. There are notable shortcomings in cultural sensitivity, currentness and interactivity. Areas for improvement include incorporating symbols, language options, displaying update date and the use of paragraphs, bold or colored words. In a study conducted in Flanders, most patients found healthcare websites easy to access, read, and navigate. However, the study highlighted significant gaps in cultural inclusivity, with only 40% of patients feeling the websites catered to a multicultural audience. Additionally, the websites lacked up-to-date content and interactive features. The study recommends improving user experience by incorporating multilingual options, clearly displaying update dates, and using visually distinct text elements such as symbols and colored words.