Influence Of Marketing Automation on Customer Retention

Automating email campaigns, including sending personalized emails, newsletters, and promotional offers. It create email workflows that cater to customers based on real-time triggers, specific behaviors, and timelines. Automating tasks like sending welcome emails, follow-up emails, and cart abandonment reminders frees up time for other marketing efforts. Automation tools help present timely upsell and cross-sell offers by analyzing past behavior and predicting future needs. The important factors that influence customers on marketing automation are Social Media Management, Lead Generation, Lead Nurturing, Lead Scoring, Personalized Content. Finally, it concludes that personalized content developed through automation marketing leads to customer retention..

Authors

Publication Details

Journal
Journal of Neonatal Surgery
Published
2025-04-11
DOI
https://doi.org/10.52783/jns.v14.3456
Primary Topic
Digital Marketing and Social Media
Type
article
Field-Weighted Citation Impact
0.00
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article

Influence Of Marketing Automation on Customer Retention

T. Prabaharan, M. Kavitha, Kanmani J Kanmani J
Journal of Neonatal Surgery
Digital Marketing and Social Media
article

Influence Of Marketing Automation on Customer Retention

T. Prabaharan, M. Kavitha, Kanmani J Kanmani J
article en

Abstract

Automating email campaigns, including sending personalized emails, newsletters, and promotional offers. It create email workflows that cater to customers based on real-time triggers, specific behaviors, and timelines. Automating tasks like sending welcome emails, follow-up emails, and cart abandonment reminders frees up time for other marketing efforts. Automation tools help present timely upsell and cross-sell offers by analyzing past behavior and predicting future needs. The important factors that influence customers on marketing automation are Social Media Management, Lead Generation, Lead Nurturing, Lead Scoring, Personalized Content. Finally, it concludes that personalized content developed through automation marketing leads to customer retention..

Journal of Neonatal SurgeryVol. 14(12S)
Openalex Percentile: Top 89%
Digital Marketing and Social Media
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Influence Of Marketing Automation on Customer Retention — T. Prabaharan, M. Kavitha, et al. · Journal of Neonatal Surgery (2025) | TGRS Research Map | TGRS