Analysis of the Implementation of 360 Degree Feedback Performance Appraisal System at Pt. X

The research aims to analyze the implementation of the 360-degree performance appraisal system at PT. X, a packaging manufacturing company. This system collects feedback from various sources such as superiors, subordinates, and colleagues, aimed at providing a more objective evaluation of performance. The research method used is qualitative with a case study approach. The researcher employs phenomenological theory, which is a qualitative research approach focused on understanding the subjective experiences of individuals or groups in a specific context. Data collection was conducted through interviews and documentation with the HRGA Department, specifically the Recruitment and Assessment Division. The data utilized includes primary and secondary data obtained directly from the field. The results of the study show that the implementation of this system at PT. X provides diverse perceptions among employees, with most feeling that the feedback is constructive and can assist in their performance development, while others still face resistance to this method. The research also identifies potential benefits and challenges in the implementation of the system, including resistance from employees and the need for better socialization. Future research is expected to use various variables and different locations to complement the findings of this study.