THE Analysis Of The Roles And Duties Of Secretaries At Institution X

The role of a secretary within an institution serves as a liaison both internally and externally and as an assistant to the leader in carrying out their duties. In other words, the secretary also acts as the right hand of the leader. This study aims to analyze the roles and responsibilities of the secretary in Institution X using a qualitative method with a case study approach. Data were collected through interviews, observations, and documentation. The results indicate that the secretary's role includes functioning as a coordinator across departments, a liaison with the institution's head, and a manager of administrative and financial tasks. The secretary's responsibilities are divided into routine tasks, such as handling correspondence, managing the leader's schedule, and maintaining office facilities, and incidental tasks, such as preparing meetings and managing financial documents. The primary challenge faced is communication issues due to busy schedules and the frequent absence of staff from the office. This study underscores the critical role of the secretary in supporting the institution's operational efficiency and provides recommendations to enhance coordination through more systematic approaches.