A CASE STUDY ON COMPETENCY-DRIVEN SELECTION: ENHANCING THE RECRUITMENT PROCESS FOR SURGEONS IN HEALING HANDS CLINIC

This paper aims to examine the recruitment of surgeons at Healing Hands Clinic (HHC), Pune, a super-specialty clinic with specialized focus that is anorectal disorders. Organised by Dr. Ashwin Porwal, who had been handling one of the largest eye hospitals in the country, HHC has efficiently filled the gap and emerged as a carrier of several measures including the Laser surgery techniques. At the same time, HHC has stepped forward in terms of patient care but has not changed its approach in recruiting, using resume evaluations and interviews that do not reveal the candidates’ competencies. This conventional modality of hiring surgeons has denied medical practice evolved to current and competent surgeons thus putting patient lives and outcomes at risk as well as raising complication incidences. HHC’s current recruitment framework is the focus of this study, with the specific goals of exposing its inefficiency and suggesting the adoption of CBR as its replacement. CBR is more focused on the methods of selecting candidates by their skills, knowledge, and abilities connected with their performance at work without paying much attention to educational background or experience. As a result, defining critical competencies that are required so as to ensure effective surgical performance — that includes the technical competencies as well as the fact that communication, empathy, and teamwork form an important part of surgery, this study aims at improving the quality of hires at HHC. To the above objectives, the study will first identify recruitment processes at the HHC to establish areas of weaknesses or lack of efficient practices. This will then go onto detail key competencies that are expected out of candidates interested in surgical positions, including surgical proficiency that will incorporate technical measures as well as interpersonal features necessary for the delivery of effective patient care as well as integration in to broader healthcare teams. The study will also determine the manner in which a CBR framework can be integrated to foster enhanced performance, high turnout and productivity of employees as well as overall organizational efficiency. This case study highlights the need for HHC to employ a more contemporary recruitment system from the literature review of the current staffing processes in the field of healthcare recruitment. The expected outcomes are; candidate acquisition of better standard that addresses the strategic needs of HHC, efficiency of employees, due to increased match between their skills and tasks expected of them and better outcome for the patients. As a result, this study recommends changing the common trend of staff recruitment in surgical departments to enhance care provision and organizational functioning.