Factors Influencing Patient Experience and Satisfaction After Emergency Abdominal Surgeries in Saudi Arabia

Abstract Objective: Patient satisfaction significantly influences healthcare outcomes, including compliance and loyalty, particularly in competitive private healthcare markets. While extensively studied in chronic care, patient satisfaction in emergency abdominal surgeries remains underexplored. This study investigates factors influencing patient experience and satisfaction following emergency abdominal procedures and identifying key influencing factors. Methods: A prospective observational study was conducted on adult patients who underwent emergency abdominal surgeries at Dr. Sulaiman Al-Habib, Al-Suwaidi Hospital. Data were collected within seven days post-discharge using validated Patient-Reported Experience Measures (PREMs). Statistical analysis included the Mann-Whitney U test and multivariable linear regression. Results: Among 102 patients, higher satisfaction was associated with pain control, sufficient information, effective communication, assistance at mealtimes, adequate nurse staffing, and confidence in nursing care. Multivariable analysis indicated that lack of threatening behavior (B = 1.33, p = 0.001), emotional support from staff (B = 1.36, p = 0.002), and timely responses to questions by nurses (B = 1.32, p = 0.002) were independently linked to higher satisfaction. Conclusion: Effective pain management, empathetic care, and timely communication are pivotal to enhancing satisfaction in emergency surgeries. Future research should validate these findings and refine strategies for improving patient experience.