Assessing Patient Needs in the Emergency Room Department: An Evaluation of Service Delivery in Government Hospitals in the Province of Albay

Aim: This study assessed the current status of the emergency room department, the level of patient needs, and the problems encountered by emergency room department staff of government hospitals in the province of Albay Methodology: This study used a descriptive-quantitative design, using surveys to determine the needs of patients in the emergency room department based on patient-centered indicators.This study was conducted in two government hospitals in Albay with 93 respondents.Convenience sampling was utilized to assess the patients' healthcare experience at the ERD.On the other hand, total enumeration was employed with the criterion that they work as healthcare providers.Results: The findings revealed that patients were satisfied in all care domains.At the same time, staff agreed they were experiencing problems in the emergency health care delivery system, which also affects patients' satisfaction with the level of care. Conclusion:The researchers have identified the following conclusions: Hospital A exhibited efficient service delivery to meet the patient's level of care and needs despite the surge of patient volume.In terms of staffing, there was a significant lack of staff, which significantly affected the care and operational services of the hospitals.Despite this, the patients in the emergency department of government Hospitals in Albay were satisfied with the service delivery exercised by the clinic.In addition, the challenges encountered by the emergency department staff were found to be serious challenges that limit their healthcare service delivery to the public, affecting overall patient satisfaction.