Charting the boundaries of digital social entrepreneurship and proposing an outlook

Purpose The purpose of this study is to understand the evolution of digital social entrepreneurship (DSE) as a field of study by a combinatorial approach of systematically reviewing the existing knowledge and doing a pilot study with a selection of experts to propose potential areas for future research. Design/methodology/approach The authors used a combinatorial approach combining systematic literature review along with interview-based exploration in this study. PRISMA methodology was used to systematically review the existing literature, and a thematic content analysis of the relevant articles was used to identify themes. An interview-based study was conducted subsequently with a set of representative experts to refine potential areas of future research. Findings By systematically reviewing the extant literature, the authors identified five key themes – hybrid business models, ecosystem effects, resource orchestration, legitimacy building and founder identity impact that have driven the research directions so far. The discussion with experts confirmed the growing importance of digital in helping social enterprises to scale. Furthermore, the authors have proposed an integrated framework to evaluate the value dimensions of DSE and areas for future research. Research limitations/implications This study is focused on the development of existing knowledge in the area of DSE which is getting enhanced. Hence, a similar study needs to be conducted in two years to review progress. The pilot study was done with limited experts and a future expansion of a similar study must be done. Theoretical implications Based on the findings from the discussion with experts and insights from the literature review, the authors propose a four-dimensional value framework to comprehensively understand the DSE value proposition. Further to that, the authors elaborate on a few areas for future research that can benefit the DSE field. Practical implications With the rising need for the social and solidarity economy to find scalable solutions, this study provides valuable inputs for practitioners on how the field of DSE is developing. The study brings valuable insights into the role of institutional support as well as nurturing ecosystem to create a favorable climate for the growth of digital social enterprises. Social implications Social enterprises play a vital part in solving social problems in developing countries. A comprehensive understanding of the DSE field helps in crafting supportive policy decisions. Originality/value The present study is one of the first focusing on the area of DSE combining a literature review and qualitative study.