Standard Work in Higher Education: Creating Rubrics to Improve Student Success

Quality requirements are not easy to define no matter what business you are in.Defining quality is manufacturing can be difficult and trying to define quality in higher education is equally, if not more, difficult.In manufacturing standard work is used to create consistency and define quality.In higher education standard work are those procedures and practices that could help create consistency and define quality.Items such as a course syllabus and course timeline are used to help students understand what to do and when to complete assignments.Although students receive the syllabus they still may not know what it takes to get a good grade on an assignment.Lecture notes may help clarify the quality requirements for assignments beyond the syllabus.Another way instructors can convey requirements is by developing rubrics.This paper suggests that rubrics can help improve student satisfaction by creating consistency and providing quality requirements.