Satisfaction with healthcare services and related factors among Indonesian migrant workers in Taiwan: a cross-sectional survey study
Individual and healthcare system factors of Indonesian migrant workers influenced the level of their satisfaction with healthcare services in Taiwan in the tangibility and the empathy dimensions. Healthcare providers should consider these factors to improve service quality and migrant worker satisfaction.
Authors
- Ying‐Chih Chuang (ORCID: https://orcid.org/0000-0003-3677-2443)
- Shang‐Jyh Chiou (ORCID: https://orcid.org/0000-0003-4966-9533)
- Hui‐Chuan Hsu (ORCID: https://orcid.org/0000-0002-3830-2480)
- Agus Setyawan (ORCID: https://orcid.org/0000-0002-6234-2765)
- Wen‐Chi Wu (ORCID: https://orcid.org/0000-0003-4922-6775)
- Kun-Yang Chuang
Institutions
- National Taiwan Normal University (TW)
- National Taipei University of Nursing and Health Science (TW)
- Universitas Muhammadiyah Prof Dr Hamka (ID)
- Ministry of Health and Welfare (TW)
- Taipei Medical University (TW)
Publication Details
- Journal
- BMC Health Services Research
- Published
- 2025-04-23
- DOI
- https://doi.org/10.1186/s12913-025-12722-9
- Citations
- 1
- Primary Topic
- Patient Satisfaction in Healthcare
- Type
- article
- Field-Weighted Citation Impact
- 2.82