La surveillance comme levier d’amélioration au rendement des organismes accrédités

Surveillance constitutes a strategic and relevant tool within the framework of maintaining and continuously improving the performance of accredited IOs. Our article constituting the continuity of the first article relating to guaranteeing reliability and skills through accreditation Based on case studies, even feedback from organizations accredited to the international standard (ISO/IEC 17020), the analysis highlights the positive effects of surveillance on the rigor of the organization's processes, technical competence, customer satisfaction and the sustainability of management systems. The article also suggests avenues for improvement to strengthen the effectiveness of surveillance mechanisms with a view to supporting and developing capacities outside of the traditional control system