Pengaruh After Sales Service dan Personal Selling Terhadap Keputusan Pembelian Sepeda Motor Honda

This study aims to analyze the influence of After Sales Service and Personal Selling on Purchasing Decisions for Honda Motorcycles at CV. Apollo Motor Pematang Siantar. This study uses a quantitative method with a sample size of 120 respondents through a purposive sampling technique. Data collection was carried out using a questionnaire with an ordinal scale and analyzed statistically through hypothesis testing using path analysis on SPSS 26 software. The results of the study indicate: (1) After sales service results in an increase in purchasing decisions for purchasing Honda motorcycles at CV. Apollo Motor Pematang Siantar; (2) Personal selling results in an increase in purchasing decisions for purchasing Honda motorcycles at CV. Apollo Motor Pematang Siantar; and (3) that After sales service and Personal selling result in an increase in purchasing decisions for purchasing Honda motorcycles at CV. Apollo Motor Pematang Siantar.

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Publication Details

Journal
GEMILANG Jurnal Manajemen dan Akuntansi
Published
2025-04-09
DOI
https://doi.org/10.56910/gemilang.v5i2.1957
Primary Topic
Consumer Behavior and Marketing Influence
Type
article
Field-Weighted Citation Impact
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article

Pengaruh After Sales Service dan Personal Selling Terhadap Keputusan Pembelian Sepeda Motor Honda

Edison Sagala, Kristina Mesya Yulianti Siburian
GEMILANG Jurnal Manajemen dan Akuntansi
Consumer Behavior and Marketing Influence
article

Pengaruh After Sales Service dan Personal Selling Terhadap Keputusan Pembelian Sepeda Motor Honda

Edison Sagala, Kristina Mesya Yulianti Siburian
article en

Abstract

This study aims to analyze the influence of After Sales Service and Personal Selling on Purchasing Decisions for Honda Motorcycles at CV. Apollo Motor Pematang Siantar. This study uses a quantitative method with a sample size of 120 respondents through a purposive sampling technique. Data collection was carried out using a questionnaire with an ordinal scale and analyzed statistically through hypothesis testing using path analysis on SPSS 26 software. The results of the study indicate: (1) After sales service results in an increase in purchasing decisions for purchasing Honda motorcycles at CV. Apollo Motor Pematang Siantar; (2) Personal selling results in an increase in purchasing decisions for purchasing Honda motorcycles at CV. Apollo Motor Pematang Siantar; and (3) that After sales service and Personal selling result in an increase in purchasing decisions for purchasing Honda motorcycles at CV. Apollo Motor Pematang Siantar.

GEMILANG Jurnal Manajemen dan AkuntansiVol. 5(2)
State University of Medan (ID)
Openalex Percentile: Top 90%
Consumer Behavior and Marketing Influence
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