AN APPRAISAL ON CUSTOMER SERVICE OF INDIA POST

This paper deals with the customer service of a head post office (HPO) under India Post. Data have been collected personally from 100 account holders of the post office. Account holders have been selected at random basis. A questionnaire has been used to collect the primary data. Data has been analyzed through different tables and using statistical tests. In this study, it was found that most of the account holders are satisfied with how the post office provides customer service.

Authors

Publication Details

Journal
ADILLA Jurnal Ilmiah Ekonomi Syari ah
Published
2025-01-15
DOI
https://doi.org/10.52166/adilla.v8i1.7439
Primary Topic
Customer Service Quality and Loyalty
Type
article
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0.00
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article

AN APPRAISAL ON CUSTOMER SERVICE OF INDIA POST

Amit Kumar Chakrabarty
ADILLA Jurnal Ilmiah Ekonomi Syari ah
Customer Service Quality and Loyalty
article

AN APPRAISAL ON CUSTOMER SERVICE OF INDIA POST

Amit Kumar Chakrabarty
article en

Abstract

This paper deals with the customer service of a head post office (HPO) under India Post. Data have been collected personally from 100 account holders of the post office. Account holders have been selected at random basis. A questionnaire has been used to collect the primary data. Data has been analyzed through different tables and using statistical tests. In this study, it was found that most of the account holders are satisfied with how the post office provides customer service.

ADILLA Jurnal Ilmiah Ekonomi Syari ahVol. 8(1)
Openalex Percentile: Top 91%
Customer Service Quality and Loyalty
DOIOpen Access PDFOpenAlex
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AN APPRAISAL ON CUSTOMER SERVICE OF INDIA POST — Amit Kumar Chakrabarty · ADILLA Jurnal Ilmiah Ekonomi Syari ah (2025) | TGRS Research Map | TGRS