Effect of Human Resources, Technological Resources, and Collaboration Towards Logistic Firm Performance

The high cost of logistics in Indonesia and Indonesia's declining Logistics Performance Index (LPI) ranking by 2023 showed fundamental problems with the resources of the logistics sector. However, there is a gap in previous studies that only discuss human resources, technological resources, and collaboration separately. This study aims to analyze the human resources, technology, and collaboration in improving logistics firm performance. This quantitative research takes the population of logistics service provider companies incorporated in the Indonesian Logistics and Forwarder Association in the Riau Islands. Data was analyzed using Structural Equation Modeling (SEM). The purposive sampling technique was used, and 234 respondents as the sample used. Results showed that even though collaboration has the lowest effect, but still human resources, technological resources, and collaboration positively affect logistic firm performance.