The Relationship Between Insurance Designers' Corrective Feedback and Organizational Commitment: The Mediating Effect of Personal chievement Decrease Moderated by Positive Focus Change

Objectives This study was conducted to verify the mediating effect of a decrease in personal accomplishment mediated by positive focus change in the relationship between corrective feedback and organizational commitment of insurance planners. Methods The study was conducted on 182 insurance planners working in Gangwon-do. The measurement tools used were the Corrective Feedback Scale, the Personal Achievement Decrease Scale, which is a sub-factor of psychological exhaustion, the Organizational Commitment Scale, and the Positive Focus Change Scale, which is a sub-factor of cognitive emotion regulation strategy. The data were analyzed using SPSS 21.0 and SPSS Process Macro 4.0. Results The results of this study are as follows: First, corrective feedback showed a significant negative correlation with a decrease in personal accomplishment, a significant positive correlation with organizational commitment, but no significant correlation with positive focus shifting. A decrease in personal accomplishment, organizational commitment, and positive focus shifting showed significant negative correlations, and organizational commitment and positive focus shifting showed significant positive correlations. Second, a decrease in personal accomplishment partially mediated the relationship between corrective feedback and organizational commitment. Third, a moderating effect was confirmed in which the effect size of the effect of a decrease in personal accomplishment on organizational commitment varied depending on the level of positive focus shifting, a sub-factor of cognitive emotion regulation strategy. Finally, the moderated mediating effect of positive focus shifting was also verified. Conclusions The results of this study indicate that corrective feedback can have a significant effect on insurance designers’ personal accomplishment and organizational commitment. This suggests that improving insurance designers’ cognitive emotion regulation strategy is important.