A Study on Leveraging AI and Sustainable Practices to Overcome Last Mile Delivery Challenges and Enhance Customer Satisfaction

Last mile delivery is a major deciding factor for customer-end satisfaction and is a crucial component of the last mile which is fraught with issues like high operational costs, traffic congestion and wastes in space constrained areas.In this paper, looks at areas where the use of artificial intelligence (AI) and sustainability can help overcome the challenges and improve customer satisfaction.Through the application of AI optimized algorithms for route optimization, route scheduling and real time data processing, the logistics industry is able to reduce delivery time and costs as well as the adverse impact on the environment.based on the ecommerce business and due to the current disruption in the delivery services, The paper also explores the significance of integrating artificial intelligence in route optimization, predictive analysis performance, and other live tracking systems coupled with sustainable delivery options for crafting a efficient and environmentally sustainable delivery system.The study recommends that the integration of AI and sustainability addresses organisational challenges and responds to consumers' increasing concern for green logistics.